Strive Practice Consulting (“we”, “our”, or “us”) provides digital services including website development, website management, hosting support, integrations, and data aggregation tools for our clients (“Client Websites”). This Privacy Policy explains how we handle personal information in connection with our own website and services, and clarifies our role when managing websites and supporting data collection on behalf of clients. This policy applies to our platform, services, and websites operated by us. It does not replace or override the privacy policies of our clients.
1. Our Role and Responsibility
We are responsible for the technical management and operation of Client Websites, which may include:
- Website hosting and maintenance
- Website functionality and performance
- Form configuration and integrations
- Data transmission and aggregation services
When managing Client Websites, we may facilitate the collection, transmission, storage, or aggregation of personal information submitted through those websites. In these circumstances:
- Our clients are the data controllers (or equivalent) responsible for determining how personal information is collected, used, disclosed, and retained.
- We act as a service provider / data processor, processing information on behalf of our clients for the purpose of delivering their services.
- We do not independently determine the legal basis for data collection, consent requirements, or privacy disclosures presented to end users.
2. Information We Collect Directly
We may collect personal information directly when you interact with us, including:
- Name and business name
- Contact details (email address, phone number)
- Account, billing, and contractual information
- Communications and support enquiries
- Usage information relating to our platform or services
3. Information Collected via Client Websites
Client Websites may collect personal information such as:
- Names and contact details
- Enquiry, referral, or form submission data
- Booking or appointment information
- Health or other sensitive information (where applicable)
- Technical data such as IP address, device, or browser information
This information is collected on behalf of our clients. While we manage the websites and systems through which the information is collected, responsibility for lawful collection, consent, accuracy, privacy compliance, and retention decisions rests with the client operating the website.
4. How We Use and Process Information
We may process information collected via Client Websites to:
- Operate, host, and maintain websites
- Enable form submissions and integrations
- Transmit data to client-selected systems (e.g. CRM, email, booking, or messaging platforms)
- Provide technical support and troubleshooting
- Monitor website performance and security
- Meet contractual and legal obligations
5. Third-Party Services and Integrations
Client Websites may use third-party services such as CRM and marketing platforms, analytics and tracking tools, messaging and SMS providers, and automation or workflow platforms.
These services are selected, authorised, and configured by clients. While we may manage integrations or provide technical assistance, clients remain responsible for ensuring their use of third-party services complies with applicable privacy and data protection laws.
6. Data Security
We take reasonable and appropriate steps to protect information processed through systems we manage, including:
- Secure hosting environments
- Encrypted data transmission (HTTPS)
- Access controls and authentication
- Ongoing maintenance and security updates
- Confidentiality obligations for staff and contractors
Despite these measures, no system can be guaranteed to be completely secure.
7. International Data Transfers
Some services used or integrated with Client Websites may process data outside Australia or New Zealand. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place consistent with recognised data protection standards.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet contractual, legal, or regulatory obligations
- Resolve disputes or enforce agreements
Clients are responsible for determining retention periods and deletion requirements for data collected through Client Websites.
9. Access, Correction, and Client Data Requests
Requests relating to personal information submitted through a Client Website must be directed to the relevant client. We may assist clients in fulfilling such requests where required under our service agreements.
10. Limitation of Responsibility
- We are not responsible for privacy breaches arising from client instructions, content, consent mechanisms, configurations, or third-party services selected by the client.
- Clients are responsible for ensuring their websites, privacy policies, and data handling practices comply with applicable laws and professional obligations.
11. Contact Us
For questions relating to this Platform Privacy Policy or our own data handling practices, contact:
Strive Practice Consulting
Email: admin@strivepracticeconsulting.com.au
Phone: [phone_number]
Address: [business_address]
12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website and will apply from the updated “Last updated” date.